🔄 Refund & Return Policy – RB Store

💖 Customer Satisfaction is Our Priority!

RB Store par hum high-quality products provide karne ki puri koshish karte hain. Agar kisi wajah se koi issue aaye, to hamari Refund & Return Policy neeche di gayi hai.

1️⃣ Return Eligibility 📦

Aap product receive hone ke 5 days ke andar return ya exchange request kar sakte hain.

✅ Return sirf in surat mein accept hoga:

• 📦 Wrong product receive hua ho.
• 💔 Product damaged ya defective receive hua ho.
• 📦 Product bilkul unused ho.
• 🏷️ Original packing, tags aur accessories complete hon.

2️⃣ Proof Required 🎥

Refund ya Return request ke liye ye cheezen zaroori hain:

📹 Parcel receive karte waqt Start to End Continuous Unboxing Video

📷 Product ki clear photos

🧾 Order Number

⚠️ Important: Damage, Missing Item ya Wrong Product ke claims without unboxing video accept nahi kiye jayenge.

3️⃣ Report Time ⏰

Agar product mein koi issue ho to delivery ke 24 Hours ke andar WhatsApp par contact karein.

24 hours ke baad ki complaints accept nahi ki jayengi.

4️⃣ Exchange Policy 🔄

Exchange sirf in cases mein available hai:

✅ Wrong Product

✅ Damaged Product

✅ Manufacturing Defect

(Stock Availability ke mutabiq)

5️⃣ Refund Policy 💰

Refund approve hone ke baad amount 5–10 Business Days ke andar process kar diya jayega.

Refund sirf:

🏦 Bank Transfer

ya

💳 Original Payment Method

ke zariye diya jayega.

Cash on Delivery (COD) orders ke refunds bank account mein transfer kiye jayenge.

6️⃣ Return Shipping 🚚

✅ Agar ghalti RB Store ki ho (Wrong, Damaged ya Defective Product), to return shipping cost hum bear karenge.

❌ Agar customer personal reason ki wajah se return chahta hai (aur return approve ho), to shipping charges customer bear karega.

7️⃣ Return Accept Nahi Hoga ❌

Return ya Refund in cases mein available nahi hoga:

🚫 Product use ya wash kiya gaya ho.

🚫 Original packing ya accessories missing hon.

🚫 Customer ne galat size ya color order kiya ho jab listing mein clearly mention tha.

🚫 Sirf "Pasand Nahi Aya" ya "Mind Change" ki wajah se.

🚫 Screen brightness ki wajah se color mein halka farq ho.

🚫 Delivery delay jo courier ya weather ki wajah se hua ho.

8️⃣ Order Cancellation 📦

✅ Order dispatch hone se pehle cancellation ki request ki ja sakti hai.

❌ Dispatch ke baad cancellation accept nahi hogi.

9️⃣ Cash on Delivery Policy 💵

Cash on Delivery (COD) Pakistan bhar mein available hai.

Bina valid reason ke COD parcel refuse karne ki surat mein RB Store future orders reject karne ka haq rakhta hai.

🔟 Need Help? 📞

💬 WhatsApp Support:
0326-7408639

Hamari Support Team business hours mein aapki madad karegi.

🙏 RB Store ko choose karne ka shukriya! ❤️