Refund & Replacement Policy

Return & Refund Policy – RB Store

At RB Store, we strive to ensure that every customer is satisfied with their purchase. If you are not completely happy with your order, we are here to help and make the process as simple as possible.

🔄 Returns

We accept returns within 7 days of receiving your order, subject to the following conditions:

• The item must be unused, unworn, and in its original condition
• The product must be returned with original packaging and tags (if applicable)
• Proof of purchase (order number or receipt) is required

Items that do not meet these conditions may not be eligible for return.

❌ Non-Returnable Items

The following items are not eligible for return:

• Used or damaged products (not due to our error)
• Items without original packaging
• Personal care items (for hygiene reasons)
• Sale or discounted items (where applicable)

💰 Refunds

Once we receive and inspect your returned item:

• You will be notified regarding the approval or rejection of your refund
• If approved, your refund will be processed within 5–7 business days
• Refunds are usually issued through bank transfer or the original payment method (depending on the payment option used)

🔁 Exchanges

We only replace items if they are:

• Defective
• Damaged during delivery
• Incorrect item received

For an exchange request, please contact our support team and provide clear images of the issue.

🚚 Return Shipping

• Customers may be responsible for return shipping costs unless the product is defective or an incorrect item was delivered
• Original shipping charges are non-refundable

📩 How to Request a Return

To initiate a return or refund:

• Email us at: rehmanbawa066@gmail.com
• Provide your order number and reason for return
• Attach clear images (if the item is damaged or incorrect)

Our team will guide you through the next steps.

⚠️ Important Notes

• Returns sent without prior approval may not be accepted
• Processing times may vary during busy seasons, holidays, or promotional periods

🤝 Our Commitment

Your satisfaction is important to us. At RB Store, we are committed to handling your concerns with fairness, transparency, and care while providing you with the best shopping experience.